FAQs

ViVortis is an innovative web design company that prioritizes customer involvement in the creative process. Our unique live-edit session service allows clients to collaborate directly with our designers, ensuring the final website reflects their vision and requirements.

During a live-edit session, you'll connect with a ViVortis designer in real-time. Through screen sharing and interactive tools, you can suggest edits, experiment with design elements, and see changes implemented instantly. This collaborative approach guarantees that your website aligns perfectly with your expectations.

Unlike traditional web design services, ViVortis emphasizes customer participation throughout the design process. Our live-edit sessions empower clients to be part of the creation, offering insights and feedback that shape the website's development from start to finish.

In addition to bespoke web design, ViVortis offers a range of services to enhance your online presence, including SEO optimization, mobile responsiveness, e-commerce solutions, and ongoing maintenance and support.

We believe in continuous collaboration. Beyond the live-edit sessions, we welcome feedback at every stage of the design and development process. This ensures that the final product not only meets but exceeds your expectations.

The project timeline varies based on complexity and client involvement. However, our efficient design process and direct client collaboration typically allow for faster completion times compared to traditional web design approaches.

Getting started is simple. Contact us through our website, and we'll schedule an initial consultation to discuss your needs, goals, and how our live-edit sessions can bring your vision for a website to life.

At ViVortis, we believe that creating exceptional web design transcends mere creativity—it requires a comprehensive, methodical approach that encompasses every aspect of the website's lifecycle. Our process harmoniously blends client input with our technical and creative expertise, ensuring every project is a testament to bespoke innovation and functionality.

Every project kicks off with conceptualization. This initial stage is about understanding your goals, target audience, and the essence of your brand. Your vision sets the stage, guiding us to create a website that truly represents your business and meets your objectives.

During the Design & Layout phase, we craft a blueprint for your website's success. Our designs prioritize aesthetics and user experience, ensuring the final product is not only visually pleasing but also intuitive and easy to navigate for your visitors.

In the Development phase, we turn the approved designs into functional reality. Leveraging cutting-edge technology, we build robust and responsive websites that adapt seamlessly across devices, providing an optimal user experience for everyone.

Our Testing & Quality Assurance phase is rigorous. We meticulously test every aspect of your website to ensure flawless functionality, from load speeds to interactive features, guaranteeing a seamless experience for your users.

Launching your website is a pivotal moment. We handle every detail of the launch and deployment process, optimizing for performance and speed to ensure a smooth transition as your site goes live, ready to impress and engage your audience.

Our relationship doesn't end at launch. ViVortis provides ongoing support to keep your website secure, up-to-date, and evolving with digital trends. Whether it's implementing new features or routine maintenance, we're here to ensure your site continues to thrive.

For website development projects, ViVortis accepts payments via bank transfer and credit/debit card, including Mastercard, Visa, and American Express.

Yes, companies have the option to pay the full amount in installments of 3, 6, or 12 months, free of charge, subject to approval by our financing partner, Playter. This option requires a soft credit check and is available for registered companies in the UK.

To initiate a web design project, 50% of the total fee is required upfront. The remaining 50% is payable during the first revision round.

Payments for our Managed WordPress Hosting, Email, and Domain services are collected monthly via direct debit.

Similar to our hosting services, payments for ViVortis CRM, SEO, and Inbound Marketing services are also collected monthly through direct debit.

Customers wishing to pay by credit/debit card can do so by selecting the "pay now" option on their invoice, where they will be presented with various online payment options.

To pay by bank transfer, customers should send their payment to the account number stated on the invoice, using the invoice number as a comment for reference.

Absolutely! At ViVortis, we pride ourselves on offering extensive support for any issue you might encounter. Whether it’s a technical glitch, a query about your service, or guidance on using our products more effectively, our dedicated support team is here to assist you.

You can contact our support team through various channels, including email, phone, and a dedicated customer support portal on our website. We strive to make it as easy as possible for you to reach out to us whenever you need assistance.

Our support team is available 24/7 for critical issues, ensuring that help is always just a message or call away. For non-urgent inquiries, you can reach us during regular business hours, which are listed on our website.

No, there is no limit. We understand that questions and issues can arise at any time, and we're committed to providing you with the support you need, regardless of how many times you reach out to us.

We aim to respond to all support requests as quickly as possible. For urgent issues, you can expect a response within hours. For less urgent matters, we typically respond within one business day.

Yes, we offer support for all our services, including web design, hosting, CRM, SEO, and inbound marketing. No matter what service you're using, our support team is equipped to help you make the most of it.

Certainly! Our support includes assistance with website updates and maintenance to ensure your site remains secure, functional, and up-to-date. Whether you need a simple update or more comprehensive changes, we’re here to help.

For urgent problems outside of regular business hours, we recommend using our 24/7 support channels. This ensures that critical issues are addressed promptly, minimizing any potential impact on your business.