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Who is ViVortis?

About Us

Our aim is to clarify any queries you might have and showcase how ViVortis stands apart in creating websites that truly resonate with your vision.
Who is ViVortis?

ViVortis is an innovative web design company that prioritizes customer involvement in the creative process. Our unique live-edit session service allows clients to collaborate directly with our designers, ensuring the final website reflects their vision and requirements.

How do live-edit sessions work?

During a live-edit session, you'll connect with a ViVortis designer in real-time. Through screen sharing and interactive tools, you can suggest edits, experiment with design elements, and see changes implemented instantly. This collaborative approach guarantees that your website aligns perfectly with your expectations.

What makes ViVortis different from other web design services?

Unlike traditional web design services, ViVortis emphasizes customer participation throughout the design process. Our live-edit sessions empower clients to be part of the creation, offering insights and feedback that shape the website's development from start to finish.

What services does ViVortis offer besides web design?

In addition to bespoke web design, ViVortis offers a range of services to enhance your online presence, including SEO optimization, mobile responsiveness, e-commerce solutions, and ongoing maintenance and support.

How does ViVortis ensure the final website meets my needs?

We believe in continuous collaboration. Beyond the live-edit sessions, we welcome feedback at every stage of the design and development process. This ensures that the final product not only meets but exceeds your expectations.

What is the turnaround time for a ViVortis web design project?

The project timeline varies based on complexity and client involvement. However, our efficient design process and direct client collaboration typically allow for faster completion times compared to traditional web design approaches.

How can I get started with ViVortis?

Getting started is simple. Contact us through our website, and we'll schedule an initial consultation to discuss your needs, goals, and how our live-edit sessions can bring your vision for a website to life.

How we create websites?

Our Design Process

Clear and detailed insights into how ViVortis designes custom-made websites.
What is ViVortis’s approach to creating custom-made websites?

At ViVortis, we believe that creating exceptional web design transcends mere creativity—it requires a comprehensive, methodical approach that encompasses every aspect of the website's lifecycle. Our process harmoniously blends client input with our technical and creative expertise, ensuring every project is a testament to bespoke innovation and functionality.

How do we start the web design process at ViVortis?

Every project kicks off with conceptualization. This initial stage is about understanding your goals, target audience, and the essence of your brand. Your vision sets the stage, guiding us to create a website that truly represents your business and meets your objectives.

What is involved in the Design & Layout phase?

During the Design & Layout phase, we craft a blueprint for your website's success. Our designs prioritize aesthetics and user experience, ensuring the final product is not only visually pleasing but also intuitive and easy to navigate for your visitors.

How does ViVortis handle the Development phase?

In the Development phase, we turn the approved designs into functional reality. Leveraging cutting-edge technology, we build robust and responsive websites that adapt seamlessly across devices, providing an optimal user experience for everyone.

What does Testing & Quality Assurance entail?

Our Testing & Quality Assurance phase is rigorous. We meticulously test every aspect of your website to ensure flawless functionality, from load speeds to interactive features, guaranteeing a seamless experience for your users.

How does ViVortis manage Launch & Deployment?

Launching your website is a pivotal moment. We handle every detail of the launch and deployment process, optimizing for performance and speed to ensure a smooth transition as your site goes live, ready to impress and engage your audience.

What ongoing support does ViVortis offer post-launch?

Our relationship doesn't end at launch. ViVortis provides ongoing support to keep your website secure, up-to-date, and evolving with digital trends. Whether it's implementing new features or routine maintenance, we're here to ensure your site continues to thrive.

What are my payment options?

Payment Options

Common questions related to payment options for ViVortis's services.
What payment methods are accepted for website development services at ViVortis?

For website development projects, ViVortis accepts payments via bank transfer and credit/debit card, including Mastercard, Visa, and American Express.

Can I pay in instalments?

Yes, companies have the option to pay the full amount in installments of 3, 6, or 12 months, free of charge, subject to approval by our financing partner, Playter. This option requires a soft credit check and is available for registered companies in the UK.

How does the payment process work for web design projects?

To initiate a web design project, 50% of the total fee is required upfront. The remaining 50% is payable during the first revision round.

What are the payment methods for hosting, email, and domain services?

Payments for our Managed WordPress Hosting, Email, and Domain services are collected monthly via direct debit.

How are payments collected for ViVortis CRM, SEO, and Inbound Marketing services?

Similar to our hosting services, payments for ViVortis CRM, SEO, and Inbound Marketing services are also collected monthly through direct debit.

How can I make a payment by credit/debit card?

Customers wishing to pay by credit/debit card can do so by selecting the "pay now" option on their invoice, where they will be presented with various online payment options.

What is the process for making a payment by bank transfer?

To pay by bank transfer, customers should send their payment to the account number stated on the invoice, using the invoice number as a comment for reference.

What about Support?


Emphasizing the comprehensive and responsive nature of our client support services.
Can I reach out to ViVortis for any kind of support issue?

Absolutely! At ViVortis, we pride ourselves on offering extensive support for any issue you might encounter. Whether it’s a technical glitch, a query about your service, or guidance on using our products more effectively, our dedicated support team is here to assist you.

How can I contact ViVortis for support?

You can contact our support team through various channels, including email, phone, and a dedicated customer support portal on our website. We strive to make it as easy as possible for you to reach out to us whenever you need assistance.

What are the hours of operation for ViVortis’s support team?

Our support team is available 24/7 for critical issues, ensuring that help is always just a message or call away. For non-urgent inquiries, you can reach us during regular business hours, which are listed on our website.

Is there a limit to how many support requests I can make?

No, there is no limit. We understand that questions and issues can arise at any time, and we're committed to providing you with the support you need, regardless of how many times you reach out to us.

How quickly can I expect a response to my support request?

We aim to respond to all support requests as quickly as possible. For urgent issues, you can expect a response within hours. For less urgent matters, we typically respond within one business day.

Do you offer support for all ViVortis services?

Yes, we offer support for all our services, including web design, hosting, CRM, SEO, and inbound marketing. No matter what service you're using, our support team is equipped to help you make the most of it.

Can ViVortis help me with website updates and maintenance?

Certainly! Our support includes assistance with website updates and maintenance to ensure your site remains secure, functional, and up-to-date. Whether you need a simple update or more comprehensive changes, we’re here to help.

What should I do if I encounter a problem outside of regular business hours?

For urgent problems outside of regular business hours, we recommend using our 24/7 support channels. This ensures that critical issues are addressed promptly, minimizing any potential impact on your business.